Implementation of SAP Enable Now to support new ways of learning at Pidpa

The scope of this project at Pidpa includes the implementation of new SAP systems for which a large amount of training material has to be created. The goal of this training material is to educate and support employees during the integration of and switch to the new SAP systems.

In consideration of this scope, SAP Enable Now was set up as a tool to create the training material. In SAP Enable Now a synchronization with SAP Solution Manager is established to provide the SEN library with the project structure.
For several departments, such as HR and Logistics, content has been created in various forms: simulations (and different modes), e-learnings, Web assistant (guided tours, in-app help), Desktop Assistant (guided tours, in-app help), documentation, … A switch is made from classroom training and practical manuals to a blended learning method: a combination of classroom training and online training.

• Purchasing
• Logistics
• HR
• Finance
• …

Pidpa wants to shift the focus from classroom training to blended learning by implementing SAP Enable Now. The aim is to promote independent learning combined with classroom training for the Pidpa employee. The content is created using SAP Enable Now and can be accessed at any time from a centralized library.
Classroom training will still be given using the material already created in SAP Enable Now (E-learnings, recordings,).

Content creation strongly depends on the needs and requirements of each department. For example, Web Assistant is implemented for HR tools such as SuccessFactors. Other departments rely more on the creation of recordings or e-learnings to provide their employees with the appropriate trainings.

• SEN Consultant (Amista or other external partner): Creates the e-learning with SAP Enable Now (Producer) based on the input of the SMEs (Subject Matter Experts) and team leads, does the post-editing and enhances the training material. The consultant also plans status update meetings with the SMEs and the team lead for their respective stream to align with them and to process any feedback if possible. They are also a point of contact for all questions related to SAP Enable Now.
• Team leads (Pidpa): Each team lead assigns and manages the SMEs for their stream. The team leads also check and verify the e-learning contents for their stream and are present on status meetings with the other team leads and the project managers. These meetings involve the schedule, deadlines, issues and updates etc.
• Subject Matter Experts (Pidpa): Are initially trained in Instant Producer and afterwards in the Producer by an Amista consultant. The SMEs provide input for the consultant for the creation of e-learnings (e.g., screenshots, quiz question, information texts). They can also create their own recordings in the Producer, which will get enhanced by the consultant.
• Product owner / Project manager (Amista): Creates and manages the schedule and deadlines in cooperation with the team leads. She is the person responsible for the project. Other tasks that the product owner / project manager has are training the SMEs, creation of e-learnings, support and advisory for learning strategies, general SEN support, validating e-learnings and maintenance of the SAP Enable Now library.
• Technical team (Pidpa): does the initial setup of SAP Enable Now landscape. This teams develops, Governs and maintains all technical aspects of the project.
• SEN expert (Amista & SAP): Initially gives trainings to consultants, SMEs and team leads. The expert also does the implementation of SAP Enable Now and Web Assistant. He provides support and advice on all general and complex topics regarding SAP Enable Now.

• Cost & Time savings
  • A blended learning approach: classroom trainings combined with online learning
  • Reduction in adaptation time to the new SAP systems
• Increased efficiency and productivity
  • Ease of use of the new learning environment
  • One general library containing all the created training material
  • Clear and clean structure
  • In-app help for the new SAP systems to improve the usage of the new SAP systems
• An overall increase in employee satisfaction to work with new SAP systems
  • Better adoption of innovative solutions
  • Change management
  • Implementation of a new way of learning (e-learning culture) and IT support